Dear Lisa, Dr. Nassif, and all Spalding staff,
Although I have not fully recovered yet, I just want to say thank you from the bottom of my heart. I love my new nose thus far. Of course, I did not expect to have the complications I did, but no one could have known about my allergy since I didn’t even know of it!
Dr. Nassif is an extremely caring doctor. Clearly, he does not like to see his patients in pain, and does whatever he can to alleviate discomfort. I felt very confident and safe under his skilled care, and that’s the most you can hope for as a patient. He put me at ease, and made my decision to have rhinoplasty and septoplasty much easier. I didn’t even need a second opinion after my consultation. I appreciate that he takes time to answer my questions at every follow up appointment, and even allowed me to come in for extra appointments when I had additional questions prior to surgery. Thank you Dr. Nassif! I also want to thank Dr. Nassif’s colleague, Dr. Colhirsch (spelling?) for his help.
I would also like to extend a huge thanks to the anesthesiologist that oversaw my surgery with Dr. Nassif. Unfortunately, I forget her name, but she was amazing. Previously, I had very negative experiences with general anesthesia and even had to be hospitalized after my last foot surgery due to these complications. This anesthesiologist listened to my concerns, and took action to prevent another negative reaction. In fact, I did not experience ANY side effects from the anesthesia. She also called me and had a long conversation with me when I stayed in
aftercare to ensure I was well, and to provide more instructions. I felt very safe with her both before and after surgery. Thank you!
Also, I truly would like to thank my nurse on the day of surgery. After surgery, I felt as though I couldn’t breath when I woke up. However, my nurse never left my side. I could hear her working nearby even when my eyes were closed, and that made me feel much more secure. She was very friendly, and professional.
Lisa, I would like to thank you for promptly answering my emails and phone calls. Your ability to work me into the surgery schedule on very short noticed greatly impressed me. Beyond your professionalism and efficiency, I felt as though you care about your patients as much as Dr. Nassif and want them to have a good experience. Thanks for always saying hello to me when I come in for appointments, and checking on my progress. You have a good heart, and it shows.
Finally, I would like to thank and compliment the entire staff at Spalding Plastic surgery. They deserve a pat on the back. Each and every time I arrive at the office, whether I am running late or it is very early in the morning, I am greeted with a smile. The women that work at the front desk are all lovely. Aubrie is very caring and kind. I don’t feel as though she tried to push unnecessary treatments, and I appreciated that. Janet is also wonderful and kind, working quickly with a smile on her face. It is not too often that you like everyone you come in contact with at any office, let alone a medical office and surgery center.
No matter how great the physician, the patient’s overall experience depends on the entire medical staff. Because Dr. Nassif has surrounded himself with such a fantastic team, he will have an influx of patients for years to come. I have already recommended Dr. Nassif to a friend! He is a highly talented doctor, and I now know why he is regarded as one of the best in our country.
Thank you so much.